General Terms and Conditions

We operate Pokie Mate Casino as a real-money online casino and this Terms and Conditions page sets out the rules that govern use of the site and the relationship between us and account holders. It explains account duties, eligibility, payments, promotions and how disputes are handled. Read these terms before registering, depositing or playing. Using the service means you accept the rules below and any updates we publish. If you do not agree, do not create an account or use the platform.

Account responsibilities

Maintain accurate personal details and keep login credentials secure. Only one account is permitted per person, household, IP address and device. Do not share accounts or credentials. Complete identity verification when requested - KYC/ID checks are required for account approval and withdrawals. Keep contact details current and notify support immediately of any unauthorised access.

Eligibility requirements

Account holders must be at least 18 years old and legally permitted to gamble in their jurisdiction. Access is restricted where online gambling is prohibited. Registration from blocked territories is not permitted; accounts may be closed if eligibility cannot be confirmed. See our restricted regions in the site Terms for details.

Acceptable use of the service

Use the platform only for lawful entertainment. Prohibited actions include using bots, automated tools, collusion, game manipulation, chargeback abuse, multiple accounts, fraudulent activity and any attempt to exploit bonuses. Do not use the service for laundering funds or other illegal purposes. Breaches may result in suspension, forfeiture of funds and account closure.

Bonus and promotion rules

Bonuses and promotions are subject to specific promotional Terms and these general rules. Offers require qualifying deposits when stated. Wagering requirements typically apply - for example promotions commonly carry requirements in the 30x–40x range and contribution rates vary by game type. Free spins and bonus credits expire after the time limit stated in the offer. Maximum bets while wagering are capped and certain games may be excluded from play with bonus funds. One bonus per person/household applies unless an offer states otherwise.

Deposits and withdrawals

Deposits can be made via supported methods such as card payments, POLi, PayID, vouchers and selected crypto wallets. Minimum deposit amounts commonly start around A$20. Withdrawals require account verification and are subject to minimums (commonly A$50–A$100) and any limits shown in your account. Deposit processing is usually instant for supported methods; withdrawal processing times vary and may take up to several business days depending on method and verification status. Currency options include A$ and other accepted fiat; crypto deposits and withdrawals are available where offered. Fees charged by banks or intermediaries are the user’s responsibility.

Dispute handling

For disputes contact support via live chat or email and provide relevant account details. We will review queries and respond via the channel used. If a resolution cannot be reached through support, matters may be escalated according to applicable regulatory processes where available. Further steps depend on your jurisdiction and the licensing regime that applies to the account.

Updates to the terms

We may amend these Terms at any time. Changes will be posted on the site with an effective date. Continued use after publication of revisions constitutes acceptance of the updated Terms. Check this page regularly to stay informed of any modifications.