Stay in Control

Welcome to the Pokie Mate Casino Responsible Gambling page. We take player safety seriously and promote safe, controlled play across our services. This page outlines our approach to responsible gambling, the tools you can use to manage your activity, how to spot signs of harm, and where to get help. We provide practical controls and clear steps to reduce risk and keep gambling an entertainment activity. Contact our support team if you need help activating limits or choosing the right option for your situation.

Player Protection Principles

Protecting accounts and wellbeing is central to Pokie Mate Casino Responsible Gambling. We support voluntary limits, self-exclusion, and clear rules so users can control time and spend. Decisions are practical and user-led, with options available in account settings and via support.

Tools to Manage Gambling Activity

Deposit limits

Set daily, weekly or monthly deposit limits in A$ or your chosen currency. Limits are adjustable but changes may include a short cooling period. Use limits to cap spending and review them regularly.

Loss limits

Apply loss limits to control net losses over a set period. Loss limits stop play once the threshold is reached. They are useful for budgeting and preventing chasing losses.

Time limits and session reminders

Use session timers and reality checks to track play time. Session reminders prompt a break after a set duration. Time limits help prevent extended play and support healthier habits.

Self-exclusion

Choose temporary or longer-term self-exclusion to block access to your account for a set period. Self-exclusion is a definitive step; follow the on-screen process or contact support to activate it.

Recognising Signs of Problematic Behaviour

Watch for warning signs such as missed obligations, borrowing money to gamble, increasing bet sizes after losses, hiding activity, neglecting work or family, or anxiety about gambling outcomes. Early recognition allows prompt action and reduces harm.

Guidance for Staying in Control

Set realistic limits before you start. Only gamble with money you can afford to lose and avoid using gambling to cope with stress. Schedule breaks and stick to session and deposit caps. Keep a log of time and spend to monitor trends. If you feel pressured or notice changes in behaviour, pause activity and reassess limits.

Access to Professional Help and Support Organisations

If you need external support, contact national services such as Gambling Help Online, Lifeline, or local counsellors and support groups like Gamblers Anonymous. These organisations provide confidential advice, counselling and referral services. For immediate assistance, reach out to our support team who can guide you through limits, self-exclusion, and referrals to professional help.