Need help? Support is available to assist with questions, account-related issues, technical concerns or general feedback. Contact our team via live chat, email or phone for practical, timely assistance. Use the dedicated addresses below for customer support, general enquiries and affiliate queries. Verification help, deposits and withdrawals, bonus activation and site access problems are all managed by support staff. Live chat is available for immediate help.
| Department | Contact |
|---|---|
| Customer support - accounts, verification and technical help | [email protected] |
| General enquiries - promotions, billing and site info | [email protected] |
| Affiliate enquiries - tracking, sign-ups and payouts | [email protected] |
| Phone - voice support for urgent account matters | +61 3 9572 4831 |
| Live chat - instant messages via site | Live chat |
| Working hours | Mon-Fri, 09:00-18:00 |
Email Support
Email is the preferred way to contact us about detailed requests, account-related issues, or anything that needs an explanation or supporting documents. Include a clear subject line and make sure your contact details are up to date so we can identify your enquiry and get back to you without unnecessary delays.
Submit your enquiry
Response Time
Most support enquiries are answered within one business day. If your request needs further attention, a response may take longer depending on its nature and the information required. Please include your account details and a clear description of the issue when contacting support, so we can direct your enquiry appropriately. Thank you for your patience while we look into it.
Feedback
Have feedback or ideas to improve the site? Send them our way - we read every message and use suggestions to improve features, fix issues and shape promotions. Tell us about bugs, payment options, game choices or anything that would make the experience better. We review submissions carefully and act on what helps most to improve the service and user experience.